Frequently Asked Questions
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-We ship everywhere in Ireland and worldwide
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4-8 weeks
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Please allow 4-8 weeks for processing as each dress is made per order. When your dress is created, it will be shipped to you. You will receive the tracking information via email. The delivery time is normally 2-3 working days in Ireland and 5-10 working days worldwide.
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Due to it being a custom order, all sales are final, no refunds and no exchanges. You have 72 hours from the date that you receive the item to report any damages. Please include photos and details of the item through email, and return the item within 3-4 days. Items must be in original condition (unworn and unwashed).
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We want you to be completely satisfied with your purchase. If the dress you receive doesn't fit you properly, please follow these steps:
Contact us: Reach out to us within 4 days of receiving your order. Provide a detailed description of the issue, including photos.
Assessment: We will assess the situation and provide recommendations. This may include minor alterations, which we can guide you through or offer partial reimbursement if you choose to have them done locally.
Return: If the fit issue cannot be resolved through alterations, we will arrange for a return and exchange. You will need to send the dress back to us in its original condition and we will then create a new dress based on your updated measurements.
Refund: In cases where neither alterations nor exchanges are feasible, we offer a refund option. Return the dress in its original condition and we will process your refund upon receipt.
Please note that custom made dresses are tailored to your specific measurements, so we encourage you to double check your measurements before placing and order. Video calls will be provided for free if necessary to help you take your measurements correctly.
Your satisfaction is our priority and we are committed to ensuring you have a dress that fits perfectly.
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Bust (measure around the fullest part of the bust), waist, hips ( measure around the fullest part of your hips, front waist length , back waist length, your height and arm length (for long sleeve dresses)
Depending on the design of your dress, I may need some additional measurements. In that case I will contact you and if you have any difficulty taking your measurements, a videocall will be provided to guide you through so don't worry.
If you choose a dress from the collection, you can fill out your measurements before you check out.
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During our arranged free consultation, we will discuss ideas and fabric options, then I will design your dress. I will send you photos and videos during the making process so you can see what your dress is going to look like and how it's created.
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You don't need to travel to see me. After I get your measurements (you will provide them to me or we can do it together through a free videocall) I will create your dress and it will have the proper fit.
Then I will register post or courier your dress to you. However, you are always welcome to book an appointment to see me in person if you prefer.
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The cost starts at €250. I can give you a precise price quote once I see what kind of dress you would like us to make for you.
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For the dresses from the collection , buy or rent option, the cost will be payed in full at the check out.
For Bespoke dresses a 50% deposit is required and the rest will be payed when the dress is ready and before I ship it to you.